From Trainee Underwriter to CEO: Andrew Passfield’s journey to becoming ICE’s CEO 

Feb 25, 2025 | Blog, Company, Videos

The latest Beyond the Desk Podcast episode is out! Our CEO, Andrew, joins Mark Thomas to share his incredible journey, from entering the insurance industry with no IT background, to leading an award-winning insurance software company experiencing significant growth.

In the episode, Mark and Andrew discuss:

  •  How playing squash with an IT manager led to a programming career
  • Building ICE from scratch after redundancy
  • The strategic decision to develop ICE’s claims and policy products
  • Pivotal wins, including the transformative RSA deal
  • The role of AI in shaping the future of insurance and ICE’s product evolution

The Full Podcast

Hosted by Mark Thomas, one of the UK’s leading senior appointments recruiters in the technology, operations, change & transformation space, this podcast brings you exclusive interviews with the most influential names and brightest minds in insurance.

Each week, Mark dives deep into the career journeys, pivotal moments, and stories of success and resilience that have shaped the careers of these global insurance technology leaders. For more Beyond the Desk episodes, please visit
🎙️ Apple podcast 👉
🎙️ Spotify 👉
🎙️ YouTube 👉

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