Reimagine Insurance: Transforming Customer Experience with ICE and Custom D

​Unlock new possibilities in insurance with a partnership designed to elevate your digital strategy, enhance customer interactions, and streamline your operations.

ICE InsureTech, a leader in innovative insurance platforms (Policy and Claims), has joined forces with Custom D, experts in cutting-edge software development, following their successful collaboration on a legacy transformation for New Zealand’s Provident Insurance.

Elevating Your Insurance Business

This partnership is more than just a collaboration—it’s a strategic alliance set to transform how insurers operate and engage with their customers. By combining ICE’s state-of-the-art, cloud-native Policy and Claims solutions with Custom D’s ability to craft bespoke software that redefines industry standards, the partnership offers a powerful, integrated solution tailored to the evolving needs of the insurance sector.

Real Results, Real Impact: The Provident Insurance Success Story

Earlier this year, Provident Insurance faced the daunting task of overhauling an outdated legacy system that left their dealers bogged down with cumbersome, error-prone forms and manual processes. These inefficiencies not only slowed operations but also limited the dealers’ ability to focus on what mattered most—sales.

With ICE and Custom D at the helm, Provident didn’t just update—they transformed. ICE’s solutions fully automated Provident’s operations, giving them the agility to quickly launch new products and services across multiple channels. This automation allowed Provident’s team to focus on strategic growth rather than getting caught up in administrative tasks.

400+ nationwide dealers and finance companies. Administration time saved, contributing to 20% increase in comprehensive insurance sales (GWP) in the first 3 months since implementation.

Custom D brought their expertise to the table by developing a streamlined Dealer Portal and a robust backend system, all designed to enhance policy management, ensure data integrity, and meet regulatory requirements. Through a secure API integration with ICE, Custom D ensured that every piece of the puzzle fit perfectly, resulting in a system that is as efficient as it is effective.

A Partnership Built for the Future

This partnership isn’t just about solving today’s challenges; it’s about positioning insurers for the future. With ICE and Custom D, insurers gain full control over their customer journey and business operations, supported by the latest advancements, including Custom D’s Gen AI solution, Caitlyn,  which is set to redefine how insurers access and analyse data, predict trends, and engage with their customers.

Paul Natac, CIO – Provident Insurance said, “The implementation of our new insurance platform was well-executed, with careful attention to detail throughout the process. The collaboration between our teams, ICE and Custom D was key to addressing challenges effectively and ensuring a smooth transition. The new platform has brought noticeable improvements in efficiency and sales, providing a solid foundation for our operations as we adapt to a changing industry.”

Matthew Rhodes, Lead Consultant, Custom D said, “We love seeing the transformation technology can bring to business. We’re excited to partner up with ICE to bring Modern and innovative technology solutions to the Insurance Industry.”

Vishal Thaper, Head of Product, ICE said “Bringing an aging platform into the modern era was a huge effort by all, it was fantastic working with Custom D, who showed just as much agility and pragmatism, as ICE InsureTech, to design and innovate.  All teams worked tirelessly to bring a modern, adaptable, and future proof ecosystem to the talented provident insurance team. Enabling business led change and transformation, for the future success of the company.”

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